Mapping quality linkages based on tacit knowledge

Abstract A structured conceptualization method, concept mapping, is applied to visualize the conceptual domain of explicit and tacit quality linkages in a complex, causally ambiguous production system premium automotive OEM. Experts, intimately familiar with all facets domain, defined sources problems rated their impact on product quality. These inputs, formative measures for latent construct, were used create maps clusters problems. Differences disagreements between subgroups highlighted by pattern matching. The map preferred cluster solution, based user-defined measures, served as inputs development causal loop diagram an action plan better resource allocation specific improvement activities. approach, using rather than more commonly reflective indicators, uses key informants explanation building processes high internal validity. In spirit “proximal similarity model,” presented methodology also highly transferable similar settings other OEMs beyond.